At Solid Source Global Solutions, our Customer Support service is designed to be the front
line of your brand—
delivering professional, bilingual assistance that builds trust and strengthens
relationships with your customers.
We operate 24/7 to ensure every call, message, or inquiry is answered with care and
efficiency.
Whether it’s handling general inquiries, resolving issues, or assisting with post-sale support, our agents are trained to represent your company with the highest level of professionalism. We become an extension of your team—focused on service excellence and customer satisfaction.
24/7 Inbound Support
Always-on coverage for customer calls, emails, and chats—day or night.
Order & Billing Assistance
Help with purchases, billing issues, and customer account inquiries.
Issue Resolution
Quick and courteous problem-solving to keep your customers satisfied.
CRM Integration
Support teams trained to use your systems for seamless interaction and updates.
Bilingual Agents
Fluent in both English and Spanish to connect with a wider customer base.
Customer Retention
Proactive service aimed at increasing loyalty and reducing churn.
Other Services
FNOL and UW support Roadside Assistance Technical Support Virtual Assistance Backoffice Support
