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05/30/2025
In today’s competitive market, customer retention is more important than ever. Acquiring a new customer can cost five to seven times more than retaining an existing one.
04/15/2025
The customer service landscape is evolving rapidly, and call centers are at the forefront of this transformation.
04/01/2025
Maintaining an in-house customer support team can be expensive, resource-intensive, and difficult to scale.
